Jeremiah Ogundele

Senior Support Service Owner

Hatfield, GB.

About

Customer-centric and results‑oriented IT Service Management professional with extensive ITIL and Project Management certifications; experienced in support operations, client success, and service delivery within global technology environments.

Work

Oracle

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Senior Support Service Owner

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Leading support operations and service management for Oracle in London; overseeing incident and change management to ensure exceptional service delivery and client success.

Highlights

Primary point of contact for support service operations in London

Focused on customer success and continuous service improvement

BT Group

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Customer Service Specialist

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Delivered high‑quality customer support services, enhancing customer satisfaction and service delivery within a major UK telecom provider.

Highlights

Supported service delivery under tight SLAs

Improved response times and client experience

MTN

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IT Business Relationship Management

Johannesburg, Gauteng, South Africa

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Summary

Acted as liaison between IT and business units, aligning technical services with business goals and managing stakeholder relationships to drive IT initiatives.

Highlights

Built strong business‑IT partnerships

Enabled key IT service enhancements across African operations

KPMG

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Senior Officer, IT Service Desk

, , Canada

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Summary

Managed escalated IT service desk operations, providing leadership and technical support within a global professional services firm.

Highlights

Led resolution of complex IT incidents

Enhanced service desk processes for efficiency

KPMG

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IT Officer, Service Desk

, , Canada

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Summary

Provided frontline IT support and operated service desk functions within a global accounting firm.

Highlights

Delivered technical support across diverse systems and users

Volunteer

Music Director

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Nigerian Christian Corpers Fellowship, Rivers State Chapter

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Directed music for fellowship events, supporting social service initiatives during national service.

Highlights

Led worship and music coordination for events

Education

Obafemi Awolowo University, Ile‑Ife, Nigeria

Ile‑Ife, Osun, Nigeria
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Bachelor of Science Computer Engineering

Skills

IT Service Management

ITIL, change management, incident management, service delivery.

Customer Success & Support

customer onboarding, customer service delivery, customer experience.

Networking & Infrastructure

CCNA, routers, switches, VPN, firewalls, network security.

Technical Support & Troubleshooting

technical support, troubleshooting, server administration, system deployment.

Leadership & Management

general management, teamwork, leadership.